Terms of Booking and Use

Booking and Payment

You book a package and a time through this site, for tomorrow or any later day, until 8 PM Central the evening before. Online booking is not for the same day. We hold the time for 30 minutes while you check out, and it is confirmed once payment succeeds.

The whole price is paid in full at booking: the package, any add-ons, and any size adjustment below. There is no deposit and no balance due later. Payment is taken by card through Stripe; we never see or store your card number.

Every package is priced for a home up to 2,000 square feet. Each 500 square feet above that, or any part of it, adds $10.00, calculated from the square footage you give when you book. Aerial-only visits are one price at any size.

A discount code is entered when you book, one per booking, and comes off the whole booking. It has no cash value, cannot be added after payment, and we may withdraw a code at any time before it is used. Referral credit on your account comes off after any code.

Give another agent your referral code. Once their first shoot is done, $10.00 of credit goes on your account toward your next booking. Credit has no cash value.

Rescheduling and Cancelling

You may move or cancel a shoot from your portal at no charge until 48 hours before it starts. Cancelling in that window refunds everything you paid.

Inside 48 hours we keep 25% of the package price you paid as a cancellation fee, because the time can no longer be offered to another client. If a discount code lowered the price, the fee is on the lower price; a free booking has no fee. Add-ons, the size adjustment, and any photos you bought are refunded in full.

To move a shoot inside 48 hours, contact us and we will find another time where we can.

Refunds go back the way you paid: to your card, where most banks show them within 5 to 10 business days, and as credit on your account for any part paid with credit.

On the Day

Please have the property ready to photograph at the booked time and make sure we can get in, by lockbox or by someone meeting us. The access details you give us are used only by the studio and the photographer.

Aerial and twilight work depends on the weather. If conditions make it unsafe or would spoil the result, we will move that part of the shoot to the next suitable time at no charge.

If we cannot get in at the booked time, we will contact you to arrange another.

Proofs and Delivery

Proofs are ready within 48 hours of the shoot, watermarked, in your portal. You choose the finals; the number your package includes is stated on the package.

Photos you keep beyond that number are priced per photo at checkout before you pay for them. If we have not heard from you 30 days after proofs are published, we choose the finals for you, keeping any you picked, and open the gallery. The rest of your proofs stay available: photos added after delivery are covered by any part of your package's number you did not use, and past that are at the per-photo price.

Finals are delivered without a watermark, in a web size for the MLS and at full resolution for print, in a gallery that stays online for 90 days. After that, a $49.00 restore reopens it for another 90 days. Please download what you need while the gallery is open.

Using the Photographs

de Vivo Signature Media keeps the copyright in every photograph, video and tour. Once delivered, you may use them to market the property they show: on the MLS, listing sites, print, signage and social media, for as long as you are marketing it. You may share them with the seller and the listing brokerage for the same purpose.

Please do not sell or license the photographs to anyone else, or use them for a different property, without asking us first.

We may use the photographs to show our own work. When we do, we never publish the property's address.

Our Responsibility

We photograph what is there on the day. We are not responsible for how a listing performs, and nothing we deliver is a promise about price, offers or time on market.

If something goes wrong on our side, our total responsibility for a booking is limited to what you paid for it.

Changes and Contact

We may update these terms. The version in force when you book is the one that applies to that booking.

These terms are governed by the laws of the State of Texas.